REVIEWS
What our customers are saying
- Great service, helpful and pleasant staff Had super service from your drivers, one last night and one today, thank you, they did you proud...Gillian Lewis1/05/2022Excellent! We broke down while on holiday near Swansea, car had no power to tow our caravan. Greenflag arranged recovery and we were very promptly recovered and taken home to Wiltshire.... read moreWe broke down while on holiday near Swansea, car had no power to tow our caravan. Greenflag arranged recovery and we were very promptly recovered and taken home to Wiltshire. Superb service from Greenflag and Millbrook. read lessJoW-58210/10/2021Thanks to the lovely Will who googled checked rechecked removed fiddled screwed and unscrewed and did all manner of technical things all the while keeping me informed and my spirits... read moreThanks to the lovely Will who googled checked rechecked removed fiddled screwed and unscrewed and did all manner of technical things all the while keeping me informed and my spirits up. Fixed my LML 125 scooter on the side of the road and saw me safely on my way...a happy customer a rescued damsel in distress� read lessMaria Carmen Anderton4/02/2017
- We broke down in the pouring rain and Richard came out to rescue us from Milbrook Recovery, I mentioned to him 2 weeks ago I had Major Heart Valve Surgery... read moreWe broke down in the pouring rain and Richard came out to rescue us from Milbrook Recovery, I mentioned to him 2 weeks ago I had Major Heart Valve Surgery and just 10 days ago had a Pacemaker fitted, He offered to take us as close as possible home even though it was 4 miles off his route before taking our van back to his workshop for repair, I don’t know what I would have done had he’d just left myself and my wife on the roadside in the pouring rain, Such a nice guy acting on his own on behalf of his company in such a professional way, Thankyou Millbrook what a Credit Richard is to you Richard really went the extra mile to help us, Will contact Breakdown Company and will recommend read lessdave bevan2/28/2020Quicker than the speed of light! I broke down and reported it through my breakdown cover. I was told the mechanic would be with me in one hour. Literally as I read the message and put... read moreI broke down and reported it through my breakdown cover. I was told the mechanic would be with me in one hour. Literally as I read the message and put my phone down millbrook appeared around the corner. I’ve never been dealt with so quickly and efficiently. The chap was very helpful at 23.45 in the night after doing a full days shift. He got me home safely and told me what needed doing to get my car back on the road. Excellent service 👍🏻 read lessAshleyP-928/24/2019Clutch went on my car. Called AXA who use Millbrook Recovery. Simon came to our aid, thank goodness... Car recovered and dropped directly at the garage to be fixed tomorrow...... read moreClutch went on my car. Called AXA who use Millbrook Recovery. Simon came to our aid, thank goodness... Car recovered and dropped directly at the garage to be fixed tomorrow... Thanks for the excellent service and promptly coming to the rescue... Freddie (the dog) thanks you too:-) read lessVicki Moss11/29/2020
- Millbrook is highly recommended by myself and a number of my friends ... very friendly and.nothing is to much trouble... keep it up guys �Karen Madden7/14/2018Broke down on the last day of my holdiay (Friday!). Called GEM rescue and they sent Tony from Millbrook. Top gent. Called to say how long he'd be - and... read moreBroke down on the last day of my holdiay (Friday!). Called GEM rescue and they sent Tony from Millbrook. Top gent. Called to say how long he'd be - and was. Identified the issue and got us going with a temporary fix which got us from Camarthen to home in Northamptonshire. I cannot praise this guy enough. Really helpful. Thanks to him we got back to see Castle Coch on the way home. Many many thanks. read lessChris Clarke10/03/2023After breaking down in Swansea 200 miles from home millbrook recovery sent Ron out to rescue us he looked after us 100% and was a star and took away any... read moreAfter breaking down in Swansea 200 miles from home millbrook recovery sent Ron out to rescue us he looked after us 100% and was a star and took away any worries I had highly recommend millbrook recovery cheers chaps� read lessPaula Bernard2/04/2017
- Above and beyond the call of duty!! Arrived within 30 minutes and was happy to get under the caravan in inches of water and mud on a filthy day to... read moreAbove and beyond the call of duty!! Arrived within 30 minutes and was happy to get under the caravan in inches of water and mud on a filthy day to sort put the problem!! got me on my way within the hour; so cheerful and polite, hats off to you guys and THANKYOU!! Would highly recommend!!! read lessDiane Gorton2/28/2022Millbrook recovery came as roadside assistance after I broke down and called Green flag. The breakdown man was lovely, also the guys at the garage. My car needed a new... read moreMillbrook recovery came as roadside assistance after I broke down and called Green flag. The breakdown man was lovely, also the guys at the garage. My car needed a new starter motor and ignition barrel which they fitted quickly and cheaply. I would highly recommend Millbrook! read lessJenny Morris12/01/2019
- Phoned my insurance company after having a flat tyre and no spare and being stuck on the side of a main road. Millbrook came out on time and the guy... read morePhoned my insurance company after having a flat tyre and no spare and being stuck on the side of a main road. Millbrook came out on time and the guy was more than helpful. As a new driver and very unexperienced with cars he was very helpful and explained everything. It was nice to see a friendly face after having a rubbish day thank you Rhydian for all your help! 🙂 read lessBecca Morgan12/14/2016Excellent fast service . Very friendly staff from the gentleman on the phone to our recovery driver . Highly recommendSophie Earl-park4/10/2021Big Ron was amazing and was very friendly and chatty. He arranged for me to get towed to their garage as mine was fully booked for a week. They sorted... read moreBig Ron was amazing and was very friendly and chatty. He arranged for me to get towed to their garage as mine was fully booked for a week. They sorted my gears out with in an hour and I went to pick Doris (the transit) up. Thanks all will definitely use the Millbrook recovery garage again 😃 read lessrebecca griffiths4/04/2021
- Very impressive service. Broke down about 3pm near Swansea while on holiday and Britannia Rescue got Millbrook out to us. Very quick response time, very friendly, efficient and helpful staff. Helped us organise... read moreBroke down about 3pm near Swansea while on holiday and Britannia Rescue got Millbrook out to us. Very quick response time, very friendly, efficient and helpful staff. Helped us organise getting our son and his wife to their campsite on the Gower, us back to our campsite in Neath, recovered our vehicle, collected the ‘dealer only’ part and had it repaired by11am the following day. Now that is great service. Thanks Richard and your team. read lessIanK-1747/05/2019
- Phoned my insurance company after having a flat tyre and no spare and being stuck on the side of a main road. Millbrook came out on time and the guy... read morePhoned my insurance company after having a flat tyre and no spare and being stuck on the side of a main road. Millbrook came out on time and the guy was more than helpful. As a new driver and very unexperienced with cars he was very helpful and explained everything. It was nice to see a friendly face after having a rubbish day thank you Rhydian for all your help! 🙂 read lessBecca Hull12/14/2016ABSOLUTLY GREAT SERVICE MY CAR BROKE DOWN ON A465 COMING FROM THE M4 HEADING TO THE M50 LOST ALL DRIVE BUT HAD THE POWER THERE DRIVER COME RECOVERED MY CAR... read moreABSOLUTLY GREAT SERVICE MY CAR BROKE DOWN ON A465 COMING FROM THE M4 HEADING TO THE M50 LOST ALL DRIVE BUT HAD THE POWER THERE DRIVER COME RECOVERED MY CAR ALL THE WAY TO THE M6 STRENSHAM SERVICES AS WAS FAR AWAY FROM HOME FOR THE DRIVER TO TRAVEL BACK AS THEY HAVE THE DRIVING TIME HE HAD TO BE CAREFUL OF AM SO HAPPY WITH THE SERVICE HAD TO WRITE IN CAPITALS TO MAKE IT STAND OUT MORE THANKS AGAIN FOR GETTING ME AS FAR AS YOU COULD 🙂 read lessMatthew Woody Barratt2/07/2016
- 100% recommend Millbrook Recovery, by far the most professional, friendly and organised vehicle recovery service I’ve ever experienced. Our driver Andrew arrived quickly and found us straight away at Worms... read more100% recommend Millbrook Recovery, by far the most professional, friendly and organised vehicle recovery service I’ve ever experienced. Our driver Andrew arrived quickly and found us straight away at Worms Head Car Park, explained fully what would happen, settled us in the warm cab, loaded the car with expert care and recovered us safely to Tenby. It was from start to finish a relaxed, organised and efficient rescue. read lessLizzy Austwick8/17/2022Excellent service We broke down after a short break we were helped by Dave a true gentLucie athay8/08/2020Picked me up and got me home early this morning got the car on the wagon even when I thought it would have been impossible. Great service would highly recommend... read morePicked me up and got me home early this morning got the car on the wagon even when I thought it would have been impossible. Great service would highly recommend these guys top class service read lessAdam Stebbings6/25/2018
- Breakdown outside Sainsburys A lovely guy helped me and my family out tonight. He was so polite and got my car back on time road within an hour. Thank you so much, I... read moreA lovely guy helped me and my family out tonight. He was so polite and got my car back on time road within an hour. Thank you so much, I really appreciate it. Sam Davies read lessSamD-3327/10/2019Fantastic service from Millbrook today. Needed my car recovered at work. The car park is busy with tight access. Conrad came out and was amazing, he arrived at the time... read moreFantastic service from Millbrook today. Needed my car recovered at work. The car park is busy with tight access. Conrad came out and was amazing, he arrived at the time the breakdown service advised. After he assessed the situation he called for further help as he was conscious not to damage the property and surrounding cars, while waiting he went and bought me a hot chocolate out of his own pocket as he could see I was freezing. He then promptly loaded my car, checking my details before taking it to the garage for me. Outstanding 5* service would highly recommend!!!! read lessVicki Goddard10/19/2018
- Fantastic service 😁 - had blow out on motorway - arrived in 20 mins and Ron the driver very very helpful 😇 Highly recommend this company! 💯 % 👍🏼Tina Dickerson9/29/2018Puncture whilst on holiday so unfamiliar area Called out on a Sunday through nation wide insurance. First class service with us within 30 minutes. Excellent service and advice. Would recommendPamelaY-58/23/2021they didn't need to help, but they did, massive shout out to the Millbrook team for supporting my friend get the car started after a failed jump start attempt. Really... read morethey didn't need to help, but they did, massive shout out to the Millbrook team for supporting my friend get the car started after a failed jump start attempt. Really friendly and I'm very grateful for the support read lessSamuel Thomas Robinson8/18/2022
- My car broke down tonight on the roundabout in Swansea where myself and two children really didn't know what to do... I got my children out of the care to... read moreMy car broke down tonight on the roundabout in Swansea where myself and two children really didn't know what to do... I got my children out of the care to safety and out of nowhere a recovery vehicle pulled up behind us like a Christmas miracle!! I couldn't believe it!! The very very kind man towed us to the closest petrol station and the christmas decorations inside the vehicle were fab and really distracted my two worried and scared children. He really saved us tonight and I'm so so eternally grateful. Would highly recommend their services and thank you SO much to the driver that came to our rescue. Merry Christmas 🎄 read lessMary Bethan Lewis12/24/2021Cannot recommend the team behind Millbrook enough! I had my first ever break down and caused a back log on the slip road 😩From my call to them arriving to... read moreCannot recommend the team behind Millbrook enough! I had my first ever break down and caused a back log on the slip road 😩From my call to them arriving to assist me was just 25 minutes! Thank you all so much and for staying with me and my young children until my alternate arrangements for them to leave the car safely. I didn’t catch the gentleman’s name that came to my aid yesterday but I truly appreciate him as he was due home moments before I called in. Thank you. read lessDanielle Galvin10/01/2021
- Wow, wow the best service I’ve ever received from any recovery service. I broke down in Swansea, while on holiday at Trecco bay holiday park. The recovery vehicle turned... read moreWow, wow the best service I’ve ever received from any recovery service. I broke down in Swansea, while on holiday at Trecco bay holiday park. The recovery vehicle turned up within 35mins. The recovery driver was brilliant. My car couldn’t be fixed there and then at the roadside. So he contacted a taxi to take us back to the holiday park. Our vehicle was then kept in storage overnight & recovered to a garage near us the next morning. We were kept fully updated throughout the experience. Everything about the company was fully professional. I can’t recommend them highly enough. Andrew Paton. read lessAndy Paton10/19/2021
- Excellent service! My car had broken down after work and was picked up and had my car delivered to the garage with no problem at all and sorted out the... read moreExcellent service! My car had broken down after work and was picked up and had my car delivered to the garage with no problem at all and sorted out the repairs to be done for me instead of calling the garage myself! Extremely friendly and helpful! read lessChristian Williams9/27/2018
- Massive shoutout to Lewis from Millbrook Recovery.🥳 My car's clutch had sunk to the floor several weeks ago and I saw that my car's clutch slave cylinder was broken... read moreMassive shoutout to Lewis from Millbrook Recovery.🥳 My car's clutch had sunk to the floor several weeks ago and I saw that my car's clutch slave cylinder was broken and was leaking brake fluid. Several days later, me and my dad replaced the slave cylinder with a new one and tried bleeding the slave cylinder to remove any air from the system. After trying for 3 hours, we gave up and decided to get it brought back to Milton Keynes in England to a garage we were more familiar with to have it looked at and repaired. About a week later on a Friday, Lewis came to take the car to get ready to be transported from Swansea to MK after weekend. I explained what had happened to the car and he asked if he could give bleeding the clutch a try. Maybe after 3-4 minutes, we bled the clutch properly and the car works perfectly again. I can't thank Lewis enough. Saved me time and money and I can use my car again! Lewis was very friendly and was a massive help. Thank God because Lewis was quite literally a Godsend!😂God bless Lewis as well as Millbrook Recovery, I would highly recommend them if you are in need of assistance! 👍 read lessDon Chan11/25/20225 star service from Millbrook We broke down on a bust A road in Swansea and my breakdown provider told me that Millbrook would be coming to meet us. I could not fault the service... read moreWe broke down on a bust A road in Swansea and my breakdown provider told me that Millbrook would be coming to meet us. I could not fault the service we received, firstly I received a phone call and to tell they were on their way and then less than 10 mins later they arrived, tried to jumpstart my car but to no avail, and in the end my car was securely strapped up on the back of the trailer and us and car was returned to home address. Would highly recommend!! read lessCarolineH-52810/23/2021
- Extemely helpful and in super quick time, can highly recommend the services of Millbrook recovery! Top marksMalcolm Lake7/30/2017Lyn Murley1/01/2021Battery died Needed my car jump started as my battery kept dying. The mechanic told me his name was Tony and he was absolutely brilliant. He showed me where to buy a... read moreNeeded my car jump started as my battery kept dying. The mechanic told me his name was Tony and he was absolutely brilliant. He showed me where to buy a battery and to call him personally once I had and he would replace it for me as I am a nurse and needed my car desperately for work. Couldn't thank he enough he was absolutely fantastic! read lessDanniP-65/01/2020
- Got to me early hours of the morning in the freezing cold within 20mins of receiving the call. Fantastic service xxKate Segadelli12/15/2018What an excellent service through my vehicle recovery service. Very sympathetic and efficient mechanic who didn't Ness about and sorted getting the vehicle to our garage of choice efficiently and quickly.Jackie Balboni12/13/2017I had to make a call to the AA yesterday evening as the hire car (Toyota Corolla Hybrid) my stepson is using (whilst his is in for repair) decided to... read moreI had to make a call to the AA yesterday evening as the hire car (Toyota Corolla Hybrid) my stepson is using (whilst his is in for repair) decided to not want to start outside the local gym. I sat in the car to wait for assistance. Had a text from the AA to say Millbrook Recovery would be attending at about 7:55pm.
Just after 7:30pm the recovery truck pulled up. First thing I asked was if the car was going on the back of the truck!!
The lovely young man Andrew who was on call told me no, and that he was going to get the car started there. He showed me and explained exactly what he was doing, and with the help of a 12v battery charging tool got the car running.
Andrew told me to take the car for a drive for about half hour to ensure the battery was fully recharged.
So a big thank you to the very polite, professional, informative, very pleasant Andrew at Millbrook Recovery! Your help was very much appreciated! read lessLouise Smith6/17/2022 - The gentleman couldn't be more helpful if he tried. Top service for my first break down experience. 😳 I believe his name was Simon.Toni Hill8/15/2021I phoned the AA tonight after breaking down and Millbrook came out to me. Not just did they arrive 20mins before estimated but the man who came out was very... read moreI phoned the AA tonight after breaking down and Millbrook came out to me. Not just did they arrive 20mins before estimated but the man who came out was very friendly and managed to sort the car pretty much straight away. Very professional service and I hope if I break down again the AA send them to me!!! read lessNicole Hashash10/18/2016
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