REVIEWS
What our customers are saying
- Lee Hazelwood9/04/2018Phoned my insurance company after having a flat tyre and no spare and being stuck on the side of a main road. Millbrook came out on time and the guy... read morePhoned my insurance company after having a flat tyre and no spare and being stuck on the side of a main road. Millbrook came out on time and the guy was more than helpful. As a new driver and very unexperienced with cars he was very helpful and explained everything. It was nice to see a friendly face after having a rubbish day thank you Rhydian for all your help! 🙂 read lessBecca Hull12/14/2016Above and beyond the call of duty!! Arrived within 30 minutes and was happy to get under the caravan in inches of water and mud on a filthy day to... read moreAbove and beyond the call of duty!! Arrived within 30 minutes and was happy to get under the caravan in inches of water and mud on a filthy day to sort put the problem!! got me on my way within the hour; so cheerful and polite, hats off to you guys and THANKYOU!! Would highly recommend!!! read lessDiane Gorton2/28/2022
- 100% recommend Millbrook Recovery, by far the most professional, friendly and organised vehicle recovery service I’ve ever experienced. Our driver Andrew arrived quickly and found us straight away at Worms... read more100% recommend Millbrook Recovery, by far the most professional, friendly and organised vehicle recovery service I’ve ever experienced. Our driver Andrew arrived quickly and found us straight away at Worms Head Car Park, explained fully what would happen, settled us in the warm cab, loaded the car with expert care and recovered us safely to Tenby. It was from start to finish a relaxed, organised and efficient rescue. read lessLizzy Austwick8/17/2022Had to have my car recovered last Sunday by Millbrook, they were really quick to arrive and the driver was really helpful and friendly. I think his name was Lewis.... read moreHad to have my car recovered last Sunday by Millbrook, they were really quick to arrive and the driver was really helpful and friendly. I think his name was Lewis. Highly recommended read lessSimon Mark Heatman11/26/2021
- Very impressive service. Broke down about 3pm near Swansea while on holiday and Britannia Rescue got Millbrook out to us. Very quick response time, very friendly, efficient and helpful staff. Helped us organise... read moreBroke down about 3pm near Swansea while on holiday and Britannia Rescue got Millbrook out to us. Very quick response time, very friendly, efficient and helpful staff. Helped us organise getting our son and his wife to their campsite on the Gower, us back to our campsite in Neath, recovered our vehicle, collected the ‘dealer only’ part and had it repaired by11am the following day. Now that is great service. Thanks Richard and your team. read lessIanK-1747/05/2019
- Good service. Richard was very professional guy. New his stuff. Fixed my van on the side of the road. Keep up the good work.Kai Lewis2/14/2016My car broke down tonight on the roundabout in Swansea where myself and two children really didn't know what to do... I got my children out of the care to... read moreMy car broke down tonight on the roundabout in Swansea where myself and two children really didn't know what to do... I got my children out of the care to safety and out of nowhere a recovery vehicle pulled up behind us like a Christmas miracle!! I couldn't believe it!! The very very kind man towed us to the closest petrol station and the christmas decorations inside the vehicle were fab and really distracted my two worried and scared children. He really saved us tonight and I'm so so eternally grateful. Would highly recommend their services and thank you SO much to the driver that came to our rescue. Merry Christmas 🎄 read lessMary Bethan Lewis12/24/2021
- What an excellent service through my vehicle recovery service. Very sympathetic and efficient mechanic who didn't Ness about and sorted getting the vehicle to our garage of choice efficiently and quickly.Jackie Balboni12/13/2017Clutch went on my car. Called AXA who use Millbrook Recovery. Simon came to our aid, thank goodness... Car recovered and dropped directly at the garage to be fixed tomorrow...... read moreClutch went on my car. Called AXA who use Millbrook Recovery. Simon came to our aid, thank goodness... Car recovered and dropped directly at the garage to be fixed tomorrow... Thanks for the excellent service and promptly coming to the rescue... Freddie (the dog) thanks you too:-) read lessVicki Moss11/29/2020
- they didn't need to help, but they did, massive shout out to the Millbrook team for supporting my friend get the car started after a failed jump start attempt. Really... read morethey didn't need to help, but they did, massive shout out to the Millbrook team for supporting my friend get the car started after a failed jump start attempt. Really friendly and I'm very grateful for the support read lessSamuel Thomas Robinson8/18/2022Great service, helpful and pleasant staff Had super service from your drivers, one last night and one today, thank you, they did you proud...Gillian Lewis1/05/2022
- After breaking down in Swansea 200 miles from home millbrook recovery sent Ron out to rescue us he looked after us 100% and was a star and took away any... read moreAfter breaking down in Swansea 200 miles from home millbrook recovery sent Ron out to rescue us he looked after us 100% and was a star and took away any worries I had highly recommend millbrook recovery cheers chaps� read lessPaula Bernard2/04/2017Was recovered by Gary yesterday in Swansea to go back to Pembroke hit traffic so took longer than expected (4 hours lol) but he was amazing so friendly an chatty... read moreWas recovered by Gary yesterday in Swansea to go back to Pembroke hit traffic so took longer than expected (4 hours lol) but he was amazing so friendly an chatty made the journey enjoyable he's a credit 2 ur company read lessMoggie Kingdom4/28/2018
- Fantastic recovery service. I was promptly rescued by the amazing Phillip Jones who was incredibly helpful and very reassuring. What a gentleman! Thank you so muchAmy Webber3/02/2016Excellent! We broke down while on holiday near Swansea, car had no power to tow our caravan. Greenflag arranged recovery and we were very promptly recovered and taken home to Wiltshire.... read moreWe broke down while on holiday near Swansea, car had no power to tow our caravan. Greenflag arranged recovery and we were very promptly recovered and taken home to Wiltshire. Superb service from Greenflag and Millbrook. read lessJoW-58210/10/2021I phoned the AA tonight after breaking down and Millbrook came out to me. Not just did they arrive 20mins before estimated but the man who came out was very... read moreI phoned the AA tonight after breaking down and Millbrook came out to me. Not just did they arrive 20mins before estimated but the man who came out was very friendly and managed to sort the car pretty much straight away. Very professional service and I hope if I break down again the AA send them to me!!! read lessNicole Hashash10/18/2016
- Got picked up by the ‘mean and nasty’ one, couldn’t have had a nicer guy! Very friendly, chatty and put me at ease.Hannah James11/15/2018Excellent service We broke down after a short break we were helped by Dave a true gentLucie athay8/08/2020Millbrook recovery came as roadside assistance after I broke down and called Green flag. The breakdown man was lovely, also the guys at the garage. My car needed a new... read moreMillbrook recovery came as roadside assistance after I broke down and called Green flag. The breakdown man was lovely, also the guys at the garage. My car needed a new starter motor and ignition barrel which they fitted quickly and cheaply. I would highly recommend Millbrook! read lessJenny Morris12/01/2019
- Massive shoutout to Lewis from Millbrook Recovery.🥳 My car's clutch had sunk to the floor several weeks ago and I saw that my car's clutch slave cylinder was broken... read moreMassive shoutout to Lewis from Millbrook Recovery.🥳 My car's clutch had sunk to the floor several weeks ago and I saw that my car's clutch slave cylinder was broken and was leaking brake fluid. Several days later, me and my dad replaced the slave cylinder with a new one and tried bleeding the slave cylinder to remove any air from the system. After trying for 3 hours, we gave up and decided to get it brought back to Milton Keynes in England to a garage we were more familiar with to have it looked at and repaired. About a week later on a Friday, Lewis came to take the car to get ready to be transported from Swansea to MK after weekend. I explained what had happened to the car and he asked if he could give bleeding the clutch a try. Maybe after 3-4 minutes, we bled the clutch properly and the car works perfectly again. I can't thank Lewis enough. Saved me time and money and I can use my car again! Lewis was very friendly and was a massive help. Thank God because Lewis was quite literally a Godsend!😂God bless Lewis as well as Millbrook Recovery, I would highly recommend them if you are in need of assistance! 👍 read lessDon Chan11/25/2022Breakdown outside Sainsburys A lovely guy helped me and my family out tonight. He was so polite and got my car back on time road within an hour. Thank you so much, I... read moreA lovely guy helped me and my family out tonight. He was so polite and got my car back on time road within an hour. Thank you so much, I really appreciate it. Sam Davies read lessSamD-3327/10/2019Phoned my insurance company after having a flat tyre and no spare and being stuck on the side of a main road. Millbrook came out on time and the guy... read morePhoned my insurance company after having a flat tyre and no spare and being stuck on the side of a main road. Millbrook came out on time and the guy was more than helpful. As a new driver and very unexperienced with cars he was very helpful and explained everything. It was nice to see a friendly face after having a rubbish day thank you Rhydian for all your help! 🙂 read lessBecca Morgan12/14/2016
- I had to make a call to the AA yesterday evening as the hire car (Toyota Corolla Hybrid) my stepson is using (whilst his is in for repair) decided to... read moreI had to make a call to the AA yesterday evening as the hire car (Toyota Corolla Hybrid) my stepson is using (whilst his is in for repair) decided to not want to start outside the local gym. I sat in the car to wait for assistance. Had a text from the AA to say Millbrook Recovery would be attending at about 7:55pm.
Just after 7:30pm the recovery truck pulled up. First thing I asked was if the car was going on the back of the truck!!
The lovely young man Andrew who was on call told me no, and that he was going to get the car started there. He showed me and explained exactly what he was doing, and with the help of a 12v battery charging tool got the car running.
Andrew told me to take the car for a drive for about half hour to ensure the battery was fully recharged.
So a big thank you to the very polite, professional, informative, very pleasant Andrew at Millbrook Recovery! Your help was very much appreciated! read lessLouise Smith6/17/2022Big Ron was amazing and was very friendly and chatty. He arranged for me to get towed to their garage as mine was fully booked for a week. They sorted... read moreBig Ron was amazing and was very friendly and chatty. He arranged for me to get towed to their garage as mine was fully booked for a week. They sorted my gears out with in an hour and I went to pick Doris (the transit) up. Thanks all will definitely use the Millbrook recovery garage again 😃 read lessrebecca griffiths4/04/2021 - Fantastic service! Went out of their way to find a solution in a tricky situation. Friendly, efficient & very prompt. Phil Jones the driver was wonderful and couldn't have been... read moreFantastic service! Went out of their way to find a solution in a tricky situation. Friendly, efficient & very prompt. Phil Jones the driver was wonderful and couldn't have been more helpful & I picked up some very handy tips! Thank you for making me laugh through what could have been a very stressful day Phil! read lessRachel Jones1/04/2016
- Broke down on the last day of my holdiay (Friday!). Called GEM rescue and they sent Tony from Millbrook. Top gent. Called to say how long he'd be - and... read moreBroke down on the last day of my holdiay (Friday!). Called GEM rescue and they sent Tony from Millbrook. Top gent. Called to say how long he'd be - and was. Identified the issue and got us going with a temporary fix which got us from Camarthen to home in Northamptonshire. I cannot praise this guy enough. Really helpful. Thanks to him we got back to see Castle Coch on the way home. Many many thanks. read lessChris Clarke10/03/2023Wow, wow the best service I’ve ever received from any recovery service. I broke down in Swansea, while on holiday at Trecco bay holiday park. The recovery vehicle turned... read moreWow, wow the best service I’ve ever received from any recovery service. I broke down in Swansea, while on holiday at Trecco bay holiday park. The recovery vehicle turned up within 35mins. The recovery driver was brilliant. My car couldn’t be fixed there and then at the roadside. So he contacted a taxi to take us back to the holiday park. Our vehicle was then kept in storage overnight & recovered to a garage near us the next morning. We were kept fully updated throughout the experience. Everything about the company was fully professional. I can’t recommend them highly enough. Andrew Paton. read lessAndy Paton10/19/2021
- Battery died Needed my car jump started as my battery kept dying. The mechanic told me his name was Tony and he was absolutely brilliant. He showed me where to buy a... read moreNeeded my car jump started as my battery kept dying. The mechanic told me his name was Tony and he was absolutely brilliant. He showed me where to buy a battery and to call him personally once I had and he would replace it for me as I am a nurse and needed my car desperately for work. Couldn't thank he enough he was absolutely fantastic! read lessDanniP-65/01/2020Cannot recommend the team behind Millbrook enough! I had my first ever break down and caused a back log on the slip road 😩From my call to them arriving to... read moreCannot recommend the team behind Millbrook enough! I had my first ever break down and caused a back log on the slip road 😩From my call to them arriving to assist me was just 25 minutes! Thank you all so much and for staying with me and my young children until my alternate arrangements for them to leave the car safely. I didn’t catch the gentleman’s name that came to my aid yesterday but I truly appreciate him as he was due home moments before I called in. Thank you. read lessDanielle Williams-Attew10/01/2021
- Cannot fault how brilliant one of your employees was today (01/12/20). I wasn't able to get his name but he was an absolute saviour! Highly recommend to everyone at times... read moreCannot fault how brilliant one of your employees was today (01/12/20). I wasn't able to get his name but he was an absolute saviour! Highly recommend to everyone at times of car troubles! read lessEvan Reed12/01/2020
- 5 star service from Millbrook We broke down on a bust A road in Swansea and my breakdown provider told me that Millbrook would be coming to meet us. I could not fault the service... read moreWe broke down on a bust A road in Swansea and my breakdown provider told me that Millbrook would be coming to meet us. I could not fault the service we received, firstly I received a phone call and to tell they were on their way and then less than 10 mins later they arrived, tried to jumpstart my car but to no avail, and in the end my car was securely strapped up on the back of the trailer and us and car was returned to home address. Would highly recommend!! read lessCarolineH-52810/23/2021
- Simply the best! Whenever I’ve had an issue I can always relay on Millbrook to rescue me or service my vehicles, they are 5* quality, so friendly and reliable and will always request... read moreWhenever I’ve had an issue I can always relay on Millbrook to rescue me or service my vehicles, they are 5* quality, so friendly and reliable and will always request them to save the day!! read lessJodL-15/22/2019Brilliant and quick service, was with me in 30 minutes, really friendly, top bloke, highly recommended 👍Aaron James1/29/2019Stranded with a flat battery and no access via the bonnet? No problem for Phil! Thank you, thank you, thank you! The AA called Millbrook and Phil arrived on time in a secluded part of the Gower and sorted out our flat battery, despite the... read moreThank you, thank you, thank you! The AA called Millbrook and Phil arrived on time in a secluded part of the Gower and sorted out our flat battery, despite the bonnet release catch not working, which made access to the battery and alternator more complicated than it should have been. Phil also spotted an oil leak and got us under way again. Millbrook have a happy customer and I will recommend them all day long for their recovery / repair services. read lessAyazA-214/17/2021
- Quicker than the speed of light! I broke down and reported it through my breakdown cover. I was told the mechanic would be with me in one hour. Literally as I read the message and put... read moreI broke down and reported it through my breakdown cover. I was told the mechanic would be with me in one hour. Literally as I read the message and put my phone down millbrook appeared around the corner. I’ve never been dealt with so quickly and efficiently. The chap was very helpful at 23.45 in the night after doing a full days shift. He got me home safely and told me what needed doing to get my car back on the road. Excellent service 👍🏻 read lessAshleyP-928/24/2019Brilliant service! Tony turned up more than an hour sooner than we had been advised and was very competent and cheery! Our boat and trailer were swiftly sailing down the... read moreBrilliant service! Tony turned up more than an hour sooner than we had been advised and was very competent and cheery! Our boat and trailer were swiftly sailing down the A40. Great job, highly recommended. read lessKay Lenyk6/05/2018Yesterday My husband and I broke down on a busy motorway in a vehicle we had only just bought ...I personally found this very distressing A massive thanks to... read moreYesterday My husband and I broke down on a busy motorway in a vehicle we had only just bought ...I personally found this very distressing A massive thanks to Philip,Tony,Ronald,Rhydia& all the guys @Millbrook I ...first hand witnessed these guys going above and beyond their duty in the workplace ⭐️⭐️⭐️⭐️⭐️ I can't thank you all enough for getting us out of the sticky situation we were in. Good luck to Charlie & Rhydia with the wedding & thanks to your Dad for one of the kindest thing that anyone could do ❤️ You truly have the cutest daughter and we thank you once again for everything thing you all did for us xxxx Ps Sorry for blubbering read lessLorraine Whatling7/27/2016
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